FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your night lights safe for kids and babies?
Yes. All Nightvora lamps use cool LED lighting (no heat), low-voltage power, and have passed strict safety standards. Many models are specifically designed for nurseries and children’s rooms.
6. Do the lights have adjustable brightness?
Yes. Most models feature multiple brightness levels or stepless dimming, allowing you to choose the perfect glow for sleep, reading, or ambiance.
7. Are the lamps touch-controlled?
Many of our night lights include convenient touch sensors for easy on/off and brightness adjustment.
8. Do they have auto shut-off or timer functions?
Yes. Select models include built-in timers (1, 2, or 4 hours) and automatic shut-off for energy saving and safety.
9. What materials are the lamps made from?
We use premium, safe materials such as wood, ceramic, acrylic, metal, and high-quality plastic. All materials are non-toxic and durable.
10. Are the night lights energy efficient?
Yes. All our lamps use long-lasting, energy-efficient LED bulbs that consume very little power while providing beautiful light.
11. Can the lamps be used as bedside reading lights?
Yes. Many models offer warm white light with adjustable brightness, perfect for comfortable reading without straining your eyes.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my lamp arrives damaged or defective?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.